Responsibilities: Instructional Designer, eLearning Developer

 Problem: New managers at the company are not providing helpful feedback in a timely matter in a way that is receptive to employees. They are not discussing problems when issues happen or the information they are providing does not tell employees what changes need to be made. In addition, managers are speaking to large groups about individual matters or to individuals about problems that affect the group.

Solution: Scenario based eLearning course designed to show managers when to provide feedback and a process to follow. Learners are given guidelines to follow of when to provide feedback and then a process of how to give feedback. Learners will then go through scenarios to try out following the process for themselves deciding whether to speak to large groups or individually about different workplace problems. 

Tools Used: Articulate Storyline, Ocenaudio, Adobe Illustrator, MS Word

Target Audience: New managers

Year: 2021

I started this process by consulting subject matter experts and getting data on what are correct and incorrect ways to provide feedback. Through research and discussion I developed three scenarios that would require feedback, but the feedback could be given in a group setting or with individuals. An important point to consider was highlighting what would be the benefits and consequences for each type of feedback.

In the text based storyboard I wrote down guidelines to feedback and then added in examples of how to use the guidelines. I wrote out the script and what the screen should look like. I also envisioned in the storyboard what the end screen would look like. In the scenarios it was important to make both choices good choices, instead of having an obvious choice and a terrible one. This way learners would be choosing between options that both could be seen on the job. 

I started this project with a functional prototype. When graphics were entered into the project, some editing had to be done. The feedback process slide initially was all audio narration, and it was suggested that letting learners navigate the process on the slide would make it more memorable. The feedback on the graphic design was to ensure uniformity using the repetition principle, so it underwent changes as well. As I wrote out the scenarios, initially the entire conversation was on each slide, but it was too much per slide, and so each scenario is broken down into the problem and insight state and the action plan to help reduce cognitive load for the learners. I received feedback that the audio should stop after the learner clicks on the objects. I added triggers that paused the audio if learners started to interact with the slide.